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Firefox keeps crashing

  • 7 odgovora
  • 7 ima ovaj problem
  • 7 prikaza
  • Posljednji odgovor od cor-el

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Hi,

Firefox is consistently crashing on my PC. I just did a clean install of Windows 7 Ultimate 64, downloaded the latest fresh version of Firefox and yet it crashes consistently.

I have an Nvidia GTS 250 graphics card Asus M5A97 motherboard

Here are the reports:

bp-7565b12f-bd80-4516-8fff-8d9c92130517 5/16/20139:39 PM

bp-61096aae-d3a8-490d-b2e8-21b6b2130516 5/16/20133:15 AM

bp-8bf93cba-fdc4-4db8-8c81-d55ee2130516 5/16/20132:28 AM

bp-021d7bde-8c0d-4c1a-acac-530532130516 5/16/20132:20 AM

bp-b4946cb8-d7a1-4bef-acf6-00ecd2130516 5/16/20132:04 AM

bp-990b81f2-f26b-41a7-bcde-0b8422130516 5/16/20132:04 AM

bp-e75ee624-fcb2-456e-b1d5-b710f2130516 5/16/20132:04 AM

bp-2c02a172-bfbd-4ee4-b344-d2bba2130516 5/16/20132:04 AM

bp-6356b490-4868-41c9-9523-b58f02130516 5/15/201310:36 PM

bp-845e2890-410c-4b3c-8647-d03332130516 5/15/201310:36 PM

Hi, Firefox is consistently crashing on my PC. I just did a clean install of Windows 7 Ultimate 64, downloaded the latest fresh version of Firefox and yet it crashes consistently. I have an Nvidia GTS 250 graphics card Asus M5A97 motherboard Here are the reports: bp-7565b12f-bd80-4516-8fff-8d9c92130517 5/16/20139:39 PM bp-61096aae-d3a8-490d-b2e8-21b6b2130516 5/16/20133:15 AM bp-8bf93cba-fdc4-4db8-8c81-d55ee2130516 5/16/20132:28 AM bp-021d7bde-8c0d-4c1a-acac-530532130516 5/16/20132:20 AM bp-b4946cb8-d7a1-4bef-acf6-00ecd2130516 5/16/20132:04 AM bp-990b81f2-f26b-41a7-bcde-0b8422130516 5/16/20132:04 AM bp-e75ee624-fcb2-456e-b1d5-b710f2130516 5/16/20132:04 AM bp-2c02a172-bfbd-4ee4-b344-d2bba2130516 5/16/20132:04 AM bp-6356b490-4868-41c9-9523-b58f02130516 5/15/201310:36 PM bp-845e2890-410c-4b3c-8647-d03332130516 5/15/201310:36 PM

Svi odgovori (7)

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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

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Thanks for the response. That didn't help, but funny enough it runs perfectly fine in Safe Mode. That should help narrow it down, right?

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In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

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Thanks feer and cor-el for your help so far. Unfortunately, the problems come back strong in normal mode with all extensions and add-ons disabled.

It's already using the default theme. Remember, this is just after a clean re-install of windows and Firefox, so nothing has been added anyway. It's a brand-new profile already.

Even with hardware acceleration off, could it still be a video card or driver conflict? Does anything in Safe Mode change how the browser/PC interacts with those?

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Did you try to disable hardware acceleration in Firefox?

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Yes, I tried that multiple times and it didn't work. What else could cause it to run fine in safe mode and not otherwise?

More information, I bought and installed an AMD Radeon 4890 video card (and uninstalled all the Nvidia software), but the problems persist.

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will lose all personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.