Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Can't set up Sync, get "Incorrect account name or password"

  • 2 odgovora
  • 24 imaju ovaj problem
  • 1 prikaz
  • Posljednji odgovor od philipp

jimmyk1
jimmyk1
more options

I am trying to set up Sync for the first time. After putting in an e-mail address and password, entering the "captcha" words, I click "next," and instead of successfully completing the setup, I get a message at the bottom "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action." How could these be incorrect when I just created the account?

I have tried changing the password, deleting the account and restarting the whole process, but it always comes back to the same problem.

I am trying to set up Sync for the first time. After putting in an e-mail address and password, entering the "captcha" words, I click "next," and instead of successfully completing the setup, I get a message at the bottom "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action." How could these be incorrect when I just created the account? I have tried changing the password, deleting the account and restarting the whole process, but it always comes back to the same problem.

Svi odgovori (2)

bjg1212
bjg1212
more options

This has to be a system wide issue. I have tried from multiple machines (Mac OS X, Win7 3 different), multiple internet connections. I have tried 4 different email addresses as well.

I am moving away from chrome now that i found FF has a sync feature (if it works) I give up for now...

philipp
philipp
  • Moderator
more options

hello, unfortunately there are currently authentication issues with the sync server - the admins are investigating this issue. maybe keep an eye on this thread to get updates when sync is restored to working order again: https://support.mozilla.org/en-US/questions/966368