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I am working with someone who imported their Outlook, then uninstalled Thunderbird; they now want to re-import Outlook and it will not work. What should I do?

  • 2 odgovora
  • 1 ima ovaj problem
  • 10 prikaza
  • Posljednji odgovor od NicoleMRM

NicoleMRM
NicoleMRM
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I am working with someone (my boss), who wanted to import Outlook into Thunderbird. I helped him to do this. For reasons unknown, he then uninstalled Thunderbird etc. He now wants to repeat this process; however, Outlook will not import now. The import freezes about half way through. How do I help him? I'm not sure if the issue is with Outlook or Thunderbird. I suggested we revert back to the original Outlook files he had saved when we first did the import and try again (to see if the issue was with a corrupted file in Outlook etc.,) but he has since updated that. I believe Thunderbird was correctly uninstalled, so, I'm not sure where the problem exists...I'm even less sure how to fix it.

Nicole

I am working with someone (my boss), who wanted to import Outlook into Thunderbird. I helped him to do this. For reasons unknown, he then uninstalled Thunderbird etc. He now wants to repeat this process; however, Outlook will not import now. The import freezes about half way through. How do I help him? I'm not sure if the issue is with Outlook or Thunderbird. I suggested we revert back to the original Outlook files he had saved when we first did the import and try again (to see if the issue was with a corrupted file in Outlook etc.,) but he has since updated that. I believe Thunderbird was correctly uninstalled, so, I'm not sure where the problem exists...I'm even less sure how to fix it. Nicole

Svi odgovori (2)

Matt
Matt
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Normally uninstalling does not remove the profile folder or it's data. Have you looked to see if your original import is still in Thunderbird?

NicoleMRM
NicoleMRM Vlasnik pitanja
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Yeah, I went back and removed the profile folder using the info below. That appeared to remove all the original files.

http://www.ehow.com/how_8102988_uninstall-thunderbird-completely-then-reinstall.html

Still no go. :/