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My Thunderbird email crashed on Tuesday, cannot seem to find anyone to help me.

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MelissaCW
MelissaCW
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I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

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christ1
christ1
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Is this the exact error message?

MelissaCW
MelissaCW Prašer
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MelissaCW said

I continue to get the error message "Cannot find the Mozilla Runtime" What does this mean ? How can my email be retrieved ?

Yes, this is exactly what the message is. It is in a little box with Thunderbird at the top. The same message appears when I click on the Mizilla/Firefox internet icon, it has Firefox at the top, but same message.

Matt
Matt
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closed in favor of the discussion here https://support.mozilla.org/en-US/questions/1054954