I cannot send a message. It says it cannot connect with my SMTP server; the server data is correct, no template recommendations work. What now?
Thunderbird (TB) captured the info from Windows Live Mail (WLM) correctly. However, my WLM is POP3 and TB set itself up as IMAP. The server info for both incoming (POP3) and outgoing (SMTP) is: mail.twc.com. I called my ISP (Time Warner, (now Spectrum) and asked if the SMTP server info would vary between serving POP3 and IMAP and the answer was "No," it is the same in both cases, but the ports are different; for IMAP incoming would be 110 and outgoing would be 587. What I actually have in WLM is: incoming 593 and outgoing is 587, so that is what TB used for its IMAP setup. It seems that this might create a problem of my not being able to receive mail in TB, but being able to send it OK, but my problem is just the reverse.
Would you please let me know what the port numbers should be for incoming and outgoing mail in TB, and also any recommendations you have for solving this problem will be greatly appreciated? Thank you very much. Richard Hardy
Wšě wotmołwy (7)
The email provider configures their servers. They define the ports to be used. They are not email client specific. Get the server settings from your provider.
A google search found this. http://settings.email/roadrunner.com-email-settings.html
Airmail said
The email provider configures their servers. They define the ports to be used. They are not email client specific. Get the server settings from your provider.
I got the settings for both incoming and outgoing, and entered them in the account setups, but the result is the same. Any other suggestions.
Open the Help menu Select Troubleshooting Information Make sure the box to include account names is NOT checked Click Copy to Clipboard Come back here and paste that into a replay window
Thank you, Airmail.
Application Basics
Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) mail.twc.com:143, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) mail.twc.com:143, SSL, passwordCleartext
OUTGOING: , mail.twc.com:587, SSL, passwordCleartext, true
Crash Reports
Extensions
Lightning, 4.7.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.6.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Verdana
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 12
gfx.crash-guard.glcontext.appVersion: 45.6.0
gfx.crash-guard.glcontext.deviceID: 0x0412
gfx.crash-guard.glcontext.driverVersion: 20.19.15.4531
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 9990a8bc-027d-4daf-ba15-ef9041e6642
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1484889487
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 4600
Vendor ID: 0x8086
Device ID: 0x0412
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4531
Driver Date: 9-29-2016
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.14393.351)
ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
The settings do look like the page I found. Do you have your complete email address entered as your username?
What is the complete error message you are getting?