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why can't I speak to a live technician

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i need to speak to a live technician when I open Firefox a strange looking page comes up. I cannot minimize or close it. I cannot type on search or address bar. If I then open Firefox again, go to favorites , click on Mozlla Firefox homepage it opens normally & i can use it?????????????????

i need to speak to a live technician when I open Firefox a strange looking page comes up. I cannot minimize or close it. I cannot type on search or address bar. If I then open Firefox again, go to favorites , click on Mozlla Firefox homepage it opens normally & i can use it?????????????????

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Sorry, Mozilla doesn't have "live support" by telephone.

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how do i solve my problem


HELLO?

I uninstalled Firefox & now it will not re-install

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