Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

Why do I get a blank screen when I play a You Tube video?

  • 2 wotmołwje
  • 45 ma tutón problem
  • 25 napohladow
  • Poslednja wotmołwa wot janice939

janice939
janice939
more options

The You Tube screen is black while the video plays. The sound is fine, the video plays, but the screen is black.

The You Tube screen is black while the video plays. The sound is fine, the video plays, but the screen is black.

Wšě wotmołwy (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

The screen around the video is black, or the video area is black?

Sometimes incompatibilities with your graphics card drivers can cause strange display artifacts. Here are two places where you can change a setting to try to rule that out.

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Any difference?

janice939
janice939 Prašer
more options

jscher2000: I was unable to resolve my issue by implementing suggestions (A) & (B) in your post. However, suggestion "(B)"did help me. I reviewed the support article you suggested. Because of the article I decided to install 6 recommended windows updates. I also enabled a few disabled Add-ons in Firefox. The problem was caused by disabled real-player, and flash-player Add-ons. YouTube videos are now visible and playing well. I appreciate your prompt reply to my post! Thank you!!

Wot janice939 změnjeny