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I just updated Firefox, now every site I go to says the connection is untrusted. If I allow an exception, the formatting is all wrong on the site.

  • 5 válasz
  • 4 embernek van ilyen problémája
  • 1 megtekintés
  • Utolsó üzenet ettől: deenacpa

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I "reset" Firefox at the suggestion of Mozilla as my browser was working slowly. What a mistake! As soon as I did, every site became untrusted. When I click on the allow for an exception, then the site comes up, but the formatting is all wrong. I have used Firefox for years, but will not any longer if I can't fix this. Other browsers work so I will be switching to one of them. I have uninstalled & reinstalled Firefox and that didn't work. My date and time settings are correct.

I "reset" Firefox at the suggestion of Mozilla as my browser was working slowly. What a mistake! As soon as I did, every site became untrusted. When I click on the allow for an exception, then the site comes up, but the formatting is all wrong. I have used Firefox for years, but will not any longer if I can't fix this. Other browsers work so I will be switching to one of them. I have uninstalled & reinstalled Firefox and that didn't work. My date and time settings are correct.

Kiválasztott megoldás

Uninstalled Browsersafeguard and it appears to be working!!! VERY Happy!!

Válasz olvasása eredeti szövegkörnyezetben 👍 0

Összes válasz (5)

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Again try to reset and this time after reset, restart your computer if problem persist then reply

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Could you investigate the exception to see why it was needed? This should help identify the underlying problem.

You can examine the certificate for a site where you made an exception in other of two ways:

(1) While viewing the site:

click the padlock in the address bar > More Information > View Certificate

(2) From the Options dialog:

"3-bar" menu button (or Tools menu) > Options > Advanced > Certificates mini-tab > "View Certificates" button > Servers tab > click a certificate and use the View button

Check the "Issued by" section to see what you find. For example:

  • Name associated with your security software, such as ESET, BitDefender, Kaspersky, etc.
  • Sendori (indicates unwanted software from Sendori)
  • FiddlerRoot (indicates unwanted software named similarly to BrowserSafeguard, BrowserSafe, SafeGuard)
  • Something else

What do you see?

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Resetting and restarting did not solve the problem

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I viewed the certificate and it says it was issued by "FiddlerRoot". Sounds like this is not good. So what do I do about it?

Thanks

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Kiválasztott megoldás

Uninstalled Browsersafeguard and it appears to be working!!! VERY Happy!!