Hello, Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
2. After the download finishes, close all Firefox windows (or open the Firefox menu and click the close button ).
3. Delete the Firefox installation folder, which is located in one of these locations, by default:
   • Windows:
     • C:\Program Files\Mozilla Firefox
     • C:\Program Files (x86)\Mozilla Firefox
   • Mac: Delete Firefox from the Applications folder.
   • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
4. Now, go ahead and reinstall Firefox:
   1. Double-click the downloaded installation file and go through the steps of the installation wizard.
   2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

It sounds a bit like a shortcut to a web page got into your Pictures folder instead of an actual picture, or when the picture saved it had the wrong file extension (for example, .htm instead of .jpg). If you right-click the mystery item and inspect its Properties, what kind of file does it say it is?

Gugs2,

I am not prepared to do a Clean reinstall of Firefox at this time. I need to purchase DVDs for backup.

jscher 2000,

Type is a Firefox HTML Document. The information says it was created, modified and accessed on 1/7/2015 and opens with Firefox.

There are a couple of problems.

1. This is supposed to be a photo of my son's dog. As far as I can remember, it was received by e-mail before I switched from Internet Explorer to Firefox, and it definitely has nothing to do with Facebook.

2. I can not remember the specific date I switched from Internet Explorer to Firefox, but it was about two to three weeks after Microsoft announced Spartan. I think that's the name.

3. I moved the item in question out of the Recycle Bin, clicked on it, and it again opened my Facebook page. This still looked crazy with boxes placed haphazardly for Privacy Shortcuts, Chat, and a list of some Friends.

4. I ran a quick virus scan on the Firefox logo, and no virus was found.

5. It is evident the dog's photo is gone. It was been replaced by a Firefox link to Facebook. My question is still: How could this happen?

I appreciate the help both of you have offered. My thoughts at this time are to again send the Firefox logo to the Recycle Bin and delete it. If another photo is destroyed in the same manner, additional actions will be taken. At present, I will seriously consider a Clean reinstall.

Thank you.

Do you recall how you saved the picture? Facebook has all kinds of overlays in front of images that can make it difficult to get the customary right-click > Save Image As menu item. In some cases, I think you have to use a Share menu to access downloading. Anyway, I would avoid using Save Page As because unless you are viewing the image by itself in a tab, there's a good chance you'll get another Facebook page that way.

It is possible that you do not get an image because Firefox is sending a standard accept request header.

You can try to test this by temporarily setting network.http.accept.default to an empty string or to an image request value on the about:config page. Pref:

• network.http.accept.default

Value:

• image/png,image/*;q=0.8,*/*;q=0.5

Do not forget to reset the pref after you are done with testing.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

jscher2000 said

Do you recall how you saved the picture? Facebook has all kinds of overlays in front of images that can make it difficult to get the customary right-click > Save Image As menu item. In some cases, I think you have to use a Share menu to access downloading. Anyway, I would avoid using Save Page As because unless you are viewing the image by itself in a tab, there's a good chance you'll get another Facebook page that way.

I think you are correct. Upon investigating further tonight, I found the picture had been posted to Facebook on January 6th. There is a share arrow under the photo indicating I put it into Pictures. As mentioned before the creation date was January 7. Also, part of Properties is a Security notification: This file came from another computer and might be blocked to help protect your computer.

Tonight, I pretty much verified Firefox was installed in mid-February. So, I don't particularly know what happened, but will follow your advice. Thank you.