Not Responding after updating to Windows 10, when moving an email from Inbox to a folder. (not solved by safe mode)
Once I upgraded to Windows 10 and when I drag an email from the Inbox to another folder, Thunderbird hangs and displays "Not Responding" for 30 - 60 seconds. Not all the time but more than half the time. It's the same whether I move a single email or select a few and drag all at the same time. I'm using 38.3.0 with Firefox 42.0.
Thanks,
jbacinti
Módosította: Wayne Mery,
Kiválasztott megoldás
jbacinti,
Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
Let us know what works?
Válasz olvasása eredeti szövegkörnyezetben 👍 1Összes válasz (11)
What is your anti-virus software?
I use Webroot and Spybot S & D. I used them before with XP and Wiindows 7 with no issues.
Try to start *Windows* in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
Did this before and the issue doesn't go away. My thought is that it is an issue with T-Bird and something new in Windows 10. Have you received questions about this from others?
Then the cause may be a Thunderbird add-on - eliminate them by disabling one at a time in Tools (Alt-T) | Add-ons | Extensions and restarting.
Only have one add-on and disabling it did not fix the issue.
Kiválasztott megoldás
jbacinti,
Another possibility, is delete the Thunderbird PROGRAM directory (NOT your profile data), and reinstall from https://www.mozilla.org/en-US/thunderbird/ --- one of the several ideas you can try at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
Let us know what works?
Problem fixed.
Can you share with us what fixed it?
Frankly I am not exactly sure but my first guess is an update last month to Windows 10. By the time I got your latest suggestion about deleting T-Bird, the problem was solved.