Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

when I go to re-open some of my recent emails they appear completely scrambled and unreadable - esp if from a hotmail account - not all emails are affected.

  • 1 válasz
  • 1 embernek van ilyen problémája
  • 1 megtekintés
  • Utolsó üzenet ettől: christ1

more options

Suddenly I find that some of my older emails (within last 2 months) when re-opened are completely scrambled- and may contain snippets seemingly from another email. This seems to esp apply to emails from Hotmail accounts. I recently updated Norton anti-virus - is this the culprit?

Suddenly I find that some of my older emails (within last 2 months) when re-opened are completely scrambled- and may contain snippets seemingly from another email. This seems to esp apply to emails from Hotmail accounts. I recently updated Norton anti-virus - is this the culprit?

Kiválasztott megoldás

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

I recently updated Norton anti-virus - is this the culprit?

That's quite possible. It is therefore recommended not to let anti-virus software scan the Thunderbird profile folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Válasz olvasása eredeti szövegkörnyezetben 👍 0

Összes válasz (1)

more options

Kiválasztott megoldás

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

I recently updated Norton anti-virus - is this the culprit?

That's quite possible. It is therefore recommended not to let anti-virus software scan the Thunderbird profile folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird