I don't know where you are saving the "mail file", but it does not sound like you are saving it in Thunderbird. To create a place to save your emails you have 2 choices, either on your server or on your local disk. To save on the server, go to the upper left hand area and right click on "inbox". It will ask you to create another folder. Type in Receipts, or any other word that you like and hit enter. The new folder will show up and you can drag your emails to that folder. When you click on the folder you will see your original email. To save as a local copy, create your "receipt" folder under "Local Folders" the same way you did above. Hope that helps.

Hellow Dave,

Thank you for that information, but I don't have a problem saving them on the server, but I never set them up in a specific order to make each receipt that easy to find on the server. Instead I have a file in "My Documents" on my hard drive for purchase receipts, and that is where I prefer to save them.

In looking through that file, I notice that if they are saved as "Thunderbird document" I can double click on that one and it opens and appears exactly as the original e-mail received from the seller as my purchase receipt or confirmation. But some of them seem to be marked as "17 file" and I don't know what that is, what that means, or how or why it saved that way. When I receive an e-mail that I wish to save in it original format as an e-mail, I have always chosen "save as" and then under that there is offered mail files, HTML files, text files, or all files. I always choose "mail files." So why some are saved as "Thunderbird documents" and other as "17 files" I have absolutely no idea.

So I guess what I need to know is how to save them as a Thunderbird Document. Although, when I open those marked as such, I receive this message. "Caught Exception TypeError: folder is null IdapInfoUtil.folderlsOf@chrome://Idapinfo/content/dapInfoUtil.jsm:437:1 IdapInfo.showPhoto@chrome://Idapinfo/content/IdapInfo.jsm:1038:97 IdapInfo.realLoad/...

No idea what any of that means either. But every time I start up Thunderbird I get a message that says "Can't find any LDAP servers in address book, please setup one first or disable LDAP support!"

I have no idea what that means, or what I need to do to stop receiving this error message. What is LDAP support in the first place?

Extension .17 is a file extension. If files such as email (.eml) and text (.txt) are saved with the date such as 11.4.17 at the end it will be mistaken as a file extension and the saved file is a text type file with a .17 extension. Fix by renaming the .17 extension to .eml and remove the date part of the name before saving. eg: subject11.4.17 becomes subject.eml This may occur when "hide extensions for known file types " is checked/ ticked in Folder Options.

RE: LDAP

Check some settings: Right click on mail account name in Folder Pane and select 'Settings' select: 'Composition & Addressing' for the mail account

Under 'Addressing' select: 'Use my global LDAP server preferences for this account'

click on 'Global Addressing Preferences' button

It will open your Options window on Composition and 'Addressing' tab 'when addressing messages, look for matching entries in: select: 'Local address Books' click on OK

then check address books are selected: 'addressbooks for addresses autocomplete:' click on 'Edit' button make sure all address books you require are selected. then click on OK

Then in Account Settings, check all other mail accounts. when finished click on OK to close and save changes to Account Settings.

Did you need to change anything?

Hello Mr. Hall,

The reason I put the date at the end on the saved message is to help me find it easier, but I understand now why that caused a problem. I went back and leaving the date there I added ".eml" to the end of the file name, saved it that way, then when I double clicked it opened looking exactly as the message I received, which is what I was wanting. But I did have to open folder opens and check the box to show file extensions. Thank you for that, it was a great help, and I will use it in future. But I might also change the way I file my saved purchase confirmations by making a folder for each month, under the year, and then I won't need to put the date at the end to find it easier.

I also changed the information just as you instructed regarding the LDAP servers in address book. I have no idea where in the address book they would be found, but I checked the boxes you told me to check and I am still getting the same message "Can't find any LDAP servers in address book, please setup one first or disable LDAP support. Is it possible they are referring to the address book on line, at gmail.com??? Maybe I should have all addresses saved to that address book instead of my personal address book on my computer, which is how I have it set up now.

Also, even after changing the file extension to .eml, and the file did open, I still got the "Caught Exception TypeError: folder is null IdapInFoUtil.folderslsOf@chrome://Idapinfo ..............so on and so on.

Another bit of information that tells me I should choose my gmail address book at gmail.com and not my personal address book on my computer.

What do you think?

Again, thank you for your help. At least now I am able to open and see the emails I saved to my hard drive. That's better than what was happening for many of them. I still don't understand why some were saved as Thunderbird documents and others as 17 file because I put the date at the end of all of them. LOL

Very cordially, Sandie Knapp