We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

• click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter

Try to start Firefox in Safe Mode to see whether that works.

• Windows: hold down the Shift key while starting Firefox
• Mac: hold down the Options key while starting Firefox
• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

CRASH REPORTS FROM TODAY:

Report ID Date Crashed 5db904f8-ddb8-435e-90f2-b3caa6dc44c2 9/2/2017 6:28 PM 1177760c-daca-4e05-9ad9-efaab5238b66 9/2/2017 6:08 PM a2906412-9d44-4fe1-aa3a-c978cd43e576 9/2/2017 5:40 PM 56ac0563-ecb5-46d7-a523-4502bfce04e7 9/2/2017 5:20 PM 68a7b437-9de6-4504-903a-975d94d847fc 9/2/2017 5:00 PM b64f729f-d1f3-47bf-be03-fc0f60ec3d00 9/2/2017 4:58 PM 16958c66-547d-4f69-9152-e8e0691b56c8 9/2/2017 4:45 PM 79025b29-9323-4172-80f2-1e7c00feb9e4 9/2/2017 4:31 PM 00b8f3f8-2743-494a-8691-6cff951a6191 9/2/2017 4:31 PM 7a0b9b6f-33ae-4347-abab-f05b252d52fd 9/2/2017 4:31 PM 0e7ae765-2409-4ba0-b3f5-0e05acbd2377 9/2/2017 4:31 PM fa6b9099-9935-44d3-9176-f1d60bbd47a1 9/2/2017 4:30 PM edf11789-1687-4449-b8c9-92e5ff1a7342 9/2/2017 11:49 AM 1cb3d4ee-19eb-4679-b756-d1e4338ba835 9/2/2017 11:26 AM

bp-acf35fdb-34bd-4c80-97a3-0e5460170903 9/2/2017 10:53 PM bp-946030cc-ec64-42d2-bc9b-1a4380170903 9/2/2017 10:52 PM bp-e6bef319-9fdb-464d-930d-739440170903 9/2/2017 10:51 PM bp-d12150ab-def3-47ca-9167-60d420170903 9/2/2017 10:49 PM bp-fee080d1-c9ce-4479-a26e-5b4200170903 9/2/2017 10:49 PM bp-f0eec86f-3555-456f-833c-a6d6f0170903 9/2/2017 10:48 PM bp-de388d00-7cc2-4618-9ded-2f0e10170903 9/2/2017 10:48 PM bp-06ec2861-7c83-44d7-a7df-3c17e0170903 9/2/2017 10:47 PM bp-a67f1144-54f7-4a66-8211-d96cd0170903 9/2/2017 10:46 PM bp-e8c90e47-7dea-436a-a754-bcbfa0170903 9/2/2017 10:45 PM bp-490153af-9b2c-4238-bb17-6d81a0170903 9/2/2017 10:45 PM bp-ba1b31f5-6e6d-487d-96be-5b0960170903 9/2/2017 10:44 PM bp-6cd700a1-9524-4ea1-9c14-d19bd0170903 9/2/2017 10:43 PM bp-54e4c0b4-afab-431e-b03c-71bb60170903 9/2/2017 10:43 PM bp-18181802-8e0f-4995-b4d1-37ca20170903 9/2/2017 10:36 PM bp-318ad6e3-b928-44d4-9de6-16f0c0170903 9/2/2017 10:36 PM bp-77002ab5-b739-4637-8773-9feb30170903 9/2/2017 10:36 PM bp-a4630f2f-dfad-4f08-8bb7-e83640170903 9/2/2017 10:36 PM

Signature: F1398665248

Process Type plugin (web) Filename: NPSWF32_26_0_0_151.dll

Attention Sumo's there are 20 related bug reports.

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

No updates for graphic drivers, I just checked and it says everything is up to date, :(

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

1. Go to this Adobe Flash Player Help page.
2. Right-click on the Flash Player logo on that page.
3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
   
   The image "fpSettings1.PNG" does not exist.
   
5. Remove the check mark from Enable hardware acceleration.
6. Click Close to close the Adobe Flash Player Settings Window.
7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the Advanced panel and the General tab.
3. Uncheck Use hardware acceleration when available.
4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the General panel.
3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.

   

4. Uncheck Use hardware acceleration when available.
5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Thank you.

Wow, disabling the hardware acceleration and recommended performance settings seems to have done the trick! It appears to be back to its old seamless functionality before the update which triggered the instability.

I sure hope those bugs are worked out going forward, but for now I'll be just fine without hardware acceleration. Thanks for the help everyone! :) A special thanks to FredMcD for devising this insightful remedy!

I'll go ahead and mark this as solved.

Glad to help. Safe Surfing.

Uh oh... playing Youtube now we are back to tabs crashing... :(

Can you post the GUIDs of some recent crash reports that start with "bp-"?

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

This time it does not seem to be generating any new crash reports! It is happening when connecting to the Bluetooth speaker and playing music from Youtube. It says "Gah. Your tab just crashed" and it is doing this over and over again. It doesn't seem to happen when not playing from the Bluetooth. Very odd. Also add it is now not making new crash reports...?

P.S. It only seems to happen with Firefox; I'm playing from Chrome now and it seems to be fine.

I had issues with video some time ago, enabling/disabling multiprocess windows together with video acceleration was a solution (both enabled or both disabled). browser.tabs.remote and layers.acceleration