Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

Email won't open

  • 3 válasz
  • 1 embernek van ilyen problémája
  • 1 megtekintés
  • Utolsó üzenet ettől: christ1

more options

I am unable to get into my Thunderbird email. I keep getting this error message:

error: platform version '91.7.0' is not compatible with minVersion > = 91.8.0 maxVersion < 91.8.0

I am able to get my email from my phone, but I have many very important emails in saved folders on Thunderbird that I need to get to.

I thought maybe I need to download Thunderbird again, but I am afraid I will lose all my saved emails. Is this correct?

Please advise.

Thank you!

I am unable to get into my Thunderbird email. I keep getting this error message: error: platform version '91.7.0' is not compatible with minVersion > = 91.8.0 maxVersion < 91.8.0 I am able to get my email from my phone, but I have many very important emails in saved folders on Thunderbird that I need to get to. I thought maybe I need to download Thunderbird again, but I am afraid I will lose all my saved emails. Is this correct? Please advise. Thank you!

Kiválasztott megoldás

shhganzo,

please start a new topic for your problem. https://support.mozilla.org/questions/new

Válasz olvasása eredeti szövegkörnyezetben 👍 0

Összes válasz (3)

more options
I thought maybe I need to download Thunderbird again

Yes, download the full installer from https://www.thunderbird.net/ and run it.

but I am afraid I will lose all my saved emails. Is this correct?

No, profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall or re-install Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available.

more options

I have the same issue starting Tbird on my laptop.

A few days ago it updated automatically and I started getting the message.

I downloaded a complete package 20 minutes ago and still get the error while starting Tbird.

more options

Kiválasztott megoldás

shhganzo,

please start a new topic for your problem. https://support.mozilla.org/questions/new