There is a reported incompatibility between the Ask Toolbar and Firefox 3.6.13 that causes new tabs to not open. This problem needs to be fixed by Ask; they need to update their toolbar add-on for Firefox. Until the incompatibility is fixed by Ask, you can disable the Ask Toolbar or un-install it from your system. *http://support.mozilla.com/en-US/kb/Uninstalling+add-ons *http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on --------------------------- '''Other issues needing your attention''' The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.<br /> <br /> *Adobe Shockwave for Director Netscape plug-in, version 11.5.9.615 **'''''Security release version 11.5.9.620 released 2011-02-08''''' *Shockwave Flash 10.1 r85 **Several updates behins **'''''Security release version 10.2.152.26 released 2011-02-08''''' *Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers **'''''Security release version 1.6.0_24 released 2011-02-10''''' #'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Shockwave for Director''' #*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player. #*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it). #*When the download is complete, exit Firefox (File > Exit) #*locate and double-click in the installer you just downloaded, let the install complete. #*Restart Firefox and check your plugins again. #*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox #'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version. #*Download and SAVE to your Desktop so you can find the installer later #*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below #*After download is complete, exit Firefox #*Click on the installer you just downloaded and install #**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator" #*Start Firefox and check your version again or test the installation by going back to the download link below #*'''Download and information''': http://www.adobe.com/software/flash/about/ #**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE) #**Use IE to go to the above site to update the IE ActiveX #*'''Download Manual installers'''. #**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller #**Note separate links for: #***Plugin for Firefox and most other browsers #***ActiveX for IE #'''Update the [[Java]] plugin''' to the latest version. #*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE) #**'''''Be sure to <u>un-check the Yahoo Toolbar</u> option during the install if you do not want it installed. #*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org #*Java Test: http://www.java.com/en/download/help/testvm.xml