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Firefox crashes

  • 2 válasz
  • 1 embernek van ilyen problémája
  • 3 megtekintés
  • Utolsó üzenet ettől: netwho78

netwho78
netwho78
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Firefox crashes every time i open it. I can force it into safe mode using shift key when i start it. I've tried running the esr version 24.1.1 and still get the same response. I've uninstalled and cleaned out all the hidden folders/files related to mozilla and then reinstalled firefox and still get the same problem.

Firefox crashes every time i open it. I can force it into safe mode using shift key when i start it. I've tried running the esr version 24.1.1 and still get the same response. I've uninstalled and cleaned out all the hidden folders/files related to mozilla and then reinstalled firefox and still get the same problem.

Kiválasztott megoldás

Try to disable hardware acceleration in Firefox.

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

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Összes válasz (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Kiválasztott megoldás

Try to disable hardware acceleration in Firefox.

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

netwho78
netwho78 Kérdés tulajdonosa
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The suggested solution to disable hardware acceleration in Firefox did work and so far Firefox is starting normally. Thank you for your help, it's much appreciated.