Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 29 either will not startup or stops responding immediately

  • 1 nzaghachinzaghachi
  • 2
  • 4 views
  • Nzaghachi ikpeazụ nke Shinou

more options

I just downloaded the latest version of Firefox and immediately found it to be unstable; stopped responding 4 times within minutes of updating. Most of the time all I had to do was click Bookmarks and it would stop responding. Tried searching for help on here and tried a few things including clearing my cache, removing cookies and setting it clear history when it closes... etc

Now Firefox is completely unusable. Sometimes it won't start at all and when it does startup it immediately stops responding altogether. I have to force it to close by ending the processes. I have tried opening FF in safe mode, resetting it, uninstalling it and going back to ver 28, restarting my laptop... nothing works. Am assuming this is because it remembers my settings each time. I don't want to lose my bookmarks and extensions etc. so don't delete them along with uninstalling FF.

What can I do to fix this?

I just downloaded the latest version of Firefox and immediately found it to be unstable; stopped responding 4 times within minutes of updating. Most of the time all I had to do was click Bookmarks and it would stop responding. Tried searching for help on here and tried a few things including clearing my cache, removing cookies and setting it clear history when it closes... etc Now Firefox is completely unusable. Sometimes it won't start at all and when it does startup it immediately stops responding altogether. I have to force it to close by ending the processes. I have tried opening FF in safe mode, resetting it, uninstalling it and going back to ver 28, restarting my laptop... nothing works. Am assuming this is because it remembers my settings each time. I don't want to lose my bookmarks and extensions etc. so don't delete them along with uninstalling FF. What can I do to fix this?

Asịsa ahọpụtara

Think I might've found a solution.

AppData/Roaming/Mozilla/Firefox/Profiles - went into the profile I currently use (left the default one alone) and removed the following: cookies.sqlite, cookies.sqlite-shm and cookies.sqlire-wal.

Then Firefox started normally and would respond, allowing me to return settings to what they were i.e deselecting 'Clear history when Firefox closes' which I've read is buggy in ver 29.

Firefox is now working normally and so far hasn't crashed.

Gụọ azịza a na nghọta 👍 0

All Replies (1)

more options

Asịsa Ahọpụtara

Think I might've found a solution.

AppData/Roaming/Mozilla/Firefox/Profiles - went into the profile I currently use (left the default one alone) and removed the following: cookies.sqlite, cookies.sqlite-shm and cookies.sqlire-wal.

Then Firefox started normally and would respond, allowing me to return settings to what they were i.e deselecting 'Clear history when Firefox closes' which I've read is buggy in ver 29.

Firefox is now working normally and so far hasn't crashed.

Edeziri site na Shinou