shockwave flash
Dear,
I updated to Win8.1 and since then I cannot play any video (youtube or other platforms) using Mozilla 31.0. When I open Youtube I get the msg "The Adobe Flash Pugin haas crashed". I send the Crash Report but nothing changes. I also uploaded to Shockwave Flash 14.0.0179 the lastes available the problem is still there. As last resort, I unistalled Firefox and installled again...the result does not change and I always get the msg "The Adobe Flash Pugin haas crashed".
Is it only me or other users have the smae issue? Thanks a lot for your time and plese let me know how to solve this issue.
MM
All Replies (2)
Sorry to hear about the Flash plugin crashing.
When Firefox or Flash crashes, it usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox Crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.
On some systems, there is a problem with the protected mode feature of the Flash player plugin. To avoid those problems you need to disable it, which involves creating or editing a settings file. The following pages/posts provide different ways to do that:
- Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
- Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.
If the above does not help, Please follow these instructions;
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.