Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

• In Firefox 29.0 and above, click the menu button , click Help and select Restart with Add-ons Disabled.
• In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

• On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac: Hold the option key while starting Firefox.
• On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
  (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-f992f253-e14a-4b04-8eac-2837b2140712 7/11/2014 10:10 PM bp-219c8817-0947-4200-96bc-d6eb12140703 7/3/2014 10:04 AM bp-d3045b76-d9fc-43b7-be0a-0f1542140612 6/12/2014 10:33 AM bp-44a0e492-4f96-43dc-9446-7995d2140606 6/5/2014 11:16 PM bp-0f914bf9-1635-4c34-b129-8174a2140823 2/24/2014 1:17 AM

I don't do Crash Reports but you do have a couple of problems obvious in your System Details.

You would be better off without both your My Web Search plug-in and extension(disabled). Google for information and removal advice.

You should also remove the older of your two versions of Shockwave Flash.

I do wonder about your ShopAtHome.com Toolbar, too. Do you really use it?

In need of review of Crash Reports.

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Some toolbars added by third party programs sometimes cause problems. Please disable yours for a bit.

Laurie331 - Feedback?