What are the correct server settings as advised by GoDaddy?

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

These are the settings advised by GoDaddy:

POP Setting

Server name: outlook.office365.com Port: 995 Encryption method: SSL

IMAP Setting

Server name: outlook.office365.com Port: 993 Encryption method: SSL

SMTP Setting

Server name: smtp.office365.com Port: 587 Encryption method: TLS

I've gone over them about a dozen times now with GoDaddy tech support. They're all correct. Then then had me ping office365.com and suggested I used the results there for the SMTP settings:

office-namsouth2.office365.com Port: 587 Encryption method: TLS

No combination of settings seems to work.

Here are the results of the troubleshooting test:

 Application Basics

   Name: Thunderbird
   Version: 17.0.6
   User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20130509 Thunderbird/17.0.6
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20130509153421
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) mail.undermountain.org:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: host308.hostmonster.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) mail.undermountain.org:995, SSL, passwordCleartext
     OUTGOING: host308.hostmonster.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) mail.undermountain.org:995, SSL, passwordCleartext
     OUTGOING: host308.hostmonster.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account9:
     INCOMING: account9, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account15:
     INCOMING: account15, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: outlook-namsouth2.office365.com:465, SSL, passwordCleartext, true

 Extensions
   Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 17.0.6
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Palatino Linotype
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 14
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 502c833e-5009-43b2-9a0d-464de3d765a
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1437108678
     places.history.expiration.transient_current_max_pages: 104472
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

   Adapter Description: Intel(R) HD Graphics 4000
   Vendor ID: 8086
   Device ID: 0166
   Adapter RAM: Unknown
   Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
   Driver Version: 9.17.10.2932
   Driver Date: 12-12-2012
   Direct2D Enabled: false
   DirectWrite Enabled: false (6.2.9200.16581)
   ClearType Parameters: ClearType parameters not found
   WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
   GPU Accelerated Windows: 0/1

I am not, repeat NOT about to "upgrade" Thunderbird. I do not like later versions, the one I have works perfectly for me. So that option is off the table.

Can there be some hidden settings that I'm not seeing? I can RECEIVE emails sent from any other account TO the godaddy account, but I cannot SEND messages from it.

I have the same problem.

I identificate the problem in the Self Made SSL Certificate. New versione 38.1.0 fails with

  ssl_error_weak_server_cert_key

to search if a certificate is local trasted and my be to request to user if the certificate is trusted.

Huh? I have no idea what you're trying to say.

I identified this problem in version 38.1.0:

Try to go to Menu -> tools -> errors console (i do not know the exact name of the menu in English, I have in Italian).

Search an error that contains this text:    ssl_error_weak_server_cert_key

If there is a problem then your problem is a bug about SSL Certificate. I too have this problem because my IMAP server uses a certificate self-made (not purchased).

This problem (which the developers have not yet identified) was introduced with version 38.1.0 of thunderbird.

A confirmation of my thesis I also found this on the net:    https://fossies.org/diffs/thunderbird/38.0.1.source_vs_38.1.0.source/mozilla/security/nss/lib/ssl/sslerr.h-diff.html

In version 38.0.1 when thunderbird found a certificate weak prompting the user whether to trust the Certificate. The new version does not do it anymore.

Please, correct this bug.

Ettore

ilmes,

please start a new thread for your problem.

Server settings for GoDaddy are different as per this GoDaddy support site. https://www.godaddy.com/help/thunderbird-set-up-your-workspace-email-4878

I checked the errors and there is nothing about any ssl_error_weak_server_cert_key errors. I checked that GoDaddy site, and the settings seem to be correct. I've called GoDaddy but their tech support is terrible. The last rep laughed out loud when I asked for a Tier 2 tech support. This is why I'm posting here. Can anyone please figure this out?

I checked that GoDaddy site, and the settings seem to be correct.

The settings from the article are entirely different than what you said 'are the settings advised by GoDaddy'. GoDaddy support should be able to tell which are correct. You can still give the settings from the article a try.

Clueless-Bob, have you solved your problem?