Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to fix my e-mail

  • 1 nzaghachinzaghachi
  • 2
  • 1 view
  • Nzaghachi ikpeazụ nke Toad-Hall

more options

when I open my e-mail I get The RETR command did not succeed. Error retrieving a message. Mail server inbound.att.net responded: problem retrieving message. how do I fix this?

when I open my e-mail I get The RETR command did not succeed. Error retrieving a message. Mail server inbound.att.net responded: problem retrieving message. how do I fix this?

All Replies (1)

more options

Sometimes an email on server with bad headers or something amiss can cause this to occur. Sometimes it is the webmail Junk/Spam folder.

Logon to webmail account via browser. Empty the 'Spam/Junk' folder.

In Thunderbird retry the 'Get Messages'

If still no joy: In webmail account, look for the oldest email that has not downloaded. Read and move to another folder.

In Thunderbird retry the 'Get Messages'

Please confirm if you keep a copy of all incoming emails on the server. Report back on results.