"get addons" not loading
When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.
Asịsa ahọpụtara
It is possible that there is a problem with files in the profile folder that store the extensions registry.
Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.
See "Corrupt extension files":
- http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
- https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.
If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.
Gụọ azịza a na nghọta 👍 1All Replies (5)
Can you access the Add-ons site directly?
Do you still have extensions installed?
- Firefox menu button/Tools > Add-ons > Extensions
Yes, i can open that page directly. I thought I had a couple of extensions still but it does not show any now, the extensions page is just blank. Not sure whether I previously removed them all or whether this is another bug...
update: have just installed an add on from the direct webpage and it does NOT show under "extensions"
Asịsa Ahọpụtara
It is possible that there is a problem with files in the profile folder that store the extensions registry.
Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.
See "Corrupt extension files":
- http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
- https://support.mozilla.org/kb/Unable+to+install+add-ons
If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.
If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.
Ha! I deleted extensions.json and "extensions-compatability" and now it's working! :)
Thanks heaps!!!