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Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox crashes

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke Keeferk

Keeferk
Keeferk
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When I click to open Firefox, which worked yesterday, I get the "Firefox has stopped working...Windows can check online for a solution to the problem. " Then the options to Check online for a solution and close the program, Close the program, and Debug the program. I've tried uninstalling and reinstalling and rebooting to no avail. Here is the Crash ID: bp-46d8cce8-c4f2-4761-8382-8e01d2160510. Please help.

When I click to open Firefox, which worked yesterday, I get the "Firefox has stopped working...Windows can check online for a solution to the problem. " Then the options to Check online for a solution and close the program, Close the program, and Debug the program. I've tried uninstalling and reinstalling and rebooting to no avail. Here is the Crash ID: bp-46d8cce8-c4f2-4761-8382-8e01d2160510. Please help.

Asịsa ahọpụtara

the-edmeister, thank you for your response! That software was installed by my employer so I cannot uninstall it from their laptop. The good news is that the BeyondTrust software is no longer crashing Firefox. And I didn't even have to call the Firm's HelpDesk! Thanks again!

Gụọ azịza a na nghọta 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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It looks like btprof32.dll is involved in that crash. http://systemexplorer.net/file-database/file/btprof32-dll

Product: 

   Privilege Manager

Company: 

   BeyondTrust Corporation

Description: 

   BeyondTrust Profiler DLL


Never ran into that application before. Update it, disable it or get rid of it.

Keeferk
Keeferk Jụọ onye nwe ya ajụjụ
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Asịsa Ahọpụtara

the-edmeister, thank you for your response! That software was installed by my employer so I cannot uninstall it from their laptop. The good news is that the BeyondTrust software is no longer crashing Firefox. And I didn't even have to call the Firm's HelpDesk! Thanks again!