When click to attach a file, the folder where attachment is, hangs a very long time before allowing access.
When click to attach a file, the folder where attachment is, hangs a very long time before allowing access so I can select the file to attach.
Win7, Microsoft Security Essentials, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit
All Replies (10)
Is that folder on a network drive?
No, on my C drive, any folder a huge delay before it allows me to change to any other folder or select a file.
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
It works properly in safe mode
Windows safe mode disables anti-virus software, which is most likely the culprit.
What is your anti-virus software?
I put that in my original letter Win7, Microsoft Security Essentials, Malwarebytes Anti-Malware, Malwarebytes Anti-Exploit
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
what good is an antivirus if you don't check message?
Stopped real time and made the exceptions, still same problem
what good is an antivirus if you don't check message?
What good is it to check outgoing messages? If you're sending an infected file as an attachment, your anti-virus already failed to catch it when it got onto your computer.
Stopped real time
You're not supposed to stop the real-time scanner.
made the exceptions, still same problem
Ask in a Microsoft and/or Malwarebytes forum for help. There shouldn't be more than one active real-time scanners if you do run multiple anti-virus/ant-malware products simultaneously.