Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm crashing over a dozen times a day. Is this c ommon?

  • 4
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke cor-el

more options

I'm using 46.0.1. I'm not getting any "update Java" messages, but I'm crashing or getting that 'not responding' thing over a dozen time a day. I'll go out for a couple of hours leaving my computer on and Firefox running, and come back to the crash report window, so it crashed while nothing was happening. Are others having this problem?

I'm using 46.0.1. I'm not getting any "update Java" messages, but I'm crashing or getting that 'not responding' thing over a dozen time a day. I'll go out for a couple of hours leaving my computer on and Firefox running, and come back to the crash report window, so it crashed while nothing was happening. Are others having this problem?

All Replies (4)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Some of your crash reports weren’t sent to the Mozilla Servers.

more options

bp-03b7fd8a-5bb0-488a-bb66-3fd762160607 6/7/2016 9:15 AM bp-1b35030c-eb64-47a0-972b-e63bc2160606 6/6/2016 5:03 PM bp-9d4ef2c0-2245-4018-8213-0882f2160606 6/6/2016 12:53 PM bp-32df2345-a434-4831-979a-4e6ff2160606 6/6/2016 8:53 AM bp-3c6a72cc-9b22-4283-9630-a1cd52160605 6/5/2016 8:50 AM bp-02456f51-51bf-471e-a041-e6ac02160604 6/4/2016 2:00 PM bp-deb5d8b8-0523-467e-b083-1f0102160602 6/2/2016 12:02 PM bp-76a716ac-e924-478f-9bfb-432292160607 5/18/2016 4:03 AM bp-842ee48f-befd-4111-947b-1e6332160607 5/12/2016 4:34 PM bp-8835895f-3eec-430c-b902-442982160509 5/9/2016 6:26 PM

more options

Signature OOM | small

Attention Sumo's there are 40 related bug reports

Note: only one report lists RoboForm.dll = RoboForm password manager


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.