Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my FF asks to save a password when changed but then doesn't

  • 8
  • 2
  • 4 views
  • Nzaghachi ikpeazụ nke FredMcD

more options

For ages my FF has saved and auto-installed usernames and passwords. I do change my passwords from time to time and they got updated without a problem.

However, this last few weeks, though I get asked if I want to update when I changed a password, and I click yes, it doesn't and the old passwords remain in the list.

I've checked everything I can see to check according to your other advice and all seems in order.

Any suggestions? It's getting really irritating!

For ages my FF has saved and auto-installed usernames and passwords. I do change my passwords from time to time and they got updated without a problem. However, this last few weeks, though I get asked if I want to update when I changed a password, and I click yes, it doesn't and the old passwords remain in the list. I've checked everything I can see to check according to your other advice and all seems in order. Any suggestions? It's getting really irritating!

Asịsa ahọpụtara

I checked that out but couldn't see anything with which I was unfamiliar!

However, today it appears that this tool has reset itself and is now working. Perhaps due to the FF reset?

Anyway, thanks for your help - much appreciated.

Gụọ azịza a na nghọta 👍 0

All Replies (8)

more options

Hello there,

Do you see any password in the Password Manager?

Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Make sure that you do not run Firefox in (permanent) Private Browsing mode (Never remember history).

https://support.mozilla.org/kb/Private+Browsing

Tools > Options > Privacy > Firefox will: "Use custom settings for history" Deselect: [ ] "Always use private browsing mode"

Keep us posted!

more options

"Do you see any password in the Password Manager?" I said I did

"Make sure that you do not run Firefox in (permanent) Private Browsing mode (Never remember history)." Also said I had done that.

more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

Thanks - sorry to be dim but where would I find that?

I previously searched all over and don't recall ever seeing such a title though I might have just missed it!

more options

Find what? The HTTPS in my last post is a link.

more options

Asịsa Ahọpụtara

I checked that out but couldn't see anything with which I was unfamiliar!

However, today it appears that this tool has reset itself and is now working. Perhaps due to the FF reset?

Anyway, thanks for your help - much appreciated.

more options

Good to hear. Safe surfing.