Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox Widevine CONSTANTLY crashing. Did "refresh", installed new, what else to try?

  • 3
  • 2
  • 1 view
  • Nzaghachi ikpeazụ nke slingr

slingr
slingr
more options

I'm on Firefox 50.1.0 on Mac OS X 10.12.2. Since my last Firefox update, I cannot watch Netflix or Amazon without receiving Widevine CDM crashes. I've tried doing a "refresh" as well as deleting Firefox, and installing new, with the same results. The only way for me to watch content on these sites is to disable Widevine CDM and fall back to MS Silverlight. That isn't even an option on some Amazon content.

Are there any more in depth things to try to get Widevine to stop crashing so I can watch content?

I'm on Firefox 50.1.0 on Mac OS X 10.12.2. Since my last Firefox update, I cannot watch Netflix or Amazon without receiving Widevine CDM crashes. I've tried doing a "refresh" as well as deleting Firefox, and installing new, with the same results. The only way for me to watch content on these sites is to disable Widevine CDM and fall back to MS Silverlight. That isn't even an option on some Amazon content. Are there any more in depth things to try to get Widevine to stop crashing so I can watch content?

All Replies (3)

slingr
slingr Jụọ onye nwe ya ajụjụ
more options

I also just tried deleting the Firefox application and completely removing my profile information from ~/Library/Application Support/Firefox as well and installing from scratch, same issues

the-edmeister
the-edmeister
  • Moderator
more options

See this support article: Troubleshoot Firefox crashes (closing or quitting unexpectedly)

slingr
slingr Jụọ onye nwe ya ajụjụ
more options

Hey Ed, Thanks for the suggestion, but this isn't a Firefox crash, it is a Widevine CDM crash. Firefox still works for all other browsing fine, but any content that utilizes the Widevine CDM plugin does not work (Netflix, Amazon, etc)