We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

setup download interrupted

  • 4
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke cor-el

more options

I tried to update my firefox but It didn't and I uninstall it ,then download new one. But when I try to setup it, give me failed message "download interrupted continue click ok" then it directed to me on mozilla.org and download 43 MB file. But when I try to open it extraction stuck at %1 and never proceed. What I can do?

I tried to update my firefox but It didn't and I uninstall it ,then download new one. But when I try to setup it, give me failed message "download interrupted continue click ok" then it directed to me on mozilla.org and download 43 MB file. But when I try to open it extraction stuck at %1 and never proceed. What I can do?

All Replies (4)

more options

Try this:

more options

Unfortunately it didn't work. It is still stuck at %0 level extraction

more options

cor-el said

Try this:

Thank you very much for your reply

more options

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.