Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

cannot connect thunderbird to mail

gsatterfield
gsatterfield
more options

After most recent update to thunderbird I have no email or email accounts when I boot TB. The profiles is in default location and mail (2.58 GB) is there but it does not show up when I start TB ? ? ? Curiously the address book is there . . . seems like TB is not recognizing my profile/mail data. Help!

After most recent update to thunderbird I have no email or email accounts when I boot TB. The profiles is in default location and mail (2.58 GB) is there but it does not show up when I start TB ? ? ? Curiously the address book is there . . . seems like TB is not recognizing my profile/mail data. Help!

All Replies (4)

Zenos
Zenos
more options

Do you use CCleaner?

Are the affected accounts with gmail?

gsatterfield
gsatterfield Jụọ onye nwe ya ajụjụ
more options

Yes to CCleaner, but all accounts are Comcast accts.

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
more options

CCleaner is KNOWN to with IT'S recent update mess with profile folders and settings. If you have a backup of those settings revert to them WITH CCleaner set to NOT MESS with anything Thunderbird, as it already has it's own built-in cleaning mechanism

gsatterfield
gsatterfield Jụọ onye nwe ya ajụjụ
more options

OK, and if I don't have a backup?