Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Recover Firefox Account/Sync password without losing stored data

more options

Hello,

I've accidentally deleted all my saved passwords in Firefox. Recovering key3.db and logins.json didn't really help, maybe they were overwritten more then once, I don't really know, tried everything I could find on Internet, no success. Last chance is getting the passwords from Firefox Account/Sync, which I once set and left as is, but unfortunately I can't remember the password for the Sync account, and resetting the password would reset all the stored passwords according to warning at https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information I can provide any information required to confirm my identity, if needed, I need that Sync account password.

Thank in advance for your help.

Hello, I've accidentally deleted all my saved passwords in Firefox. Recovering key3.db and logins.json didn't really help, maybe they were overwritten more then once, I don't really know, tried everything I could find on Internet, no success. Last chance is getting the passwords from Firefox Account/Sync, which I once set and left as is, but unfortunately I can't remember the password for the Sync account, and resetting the password would reset all the stored passwords according to warning at https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information I can provide any information required to confirm my identity, if needed, I need that Sync account password. Thank in advance for your help.

All Replies (3)

more options

Unfortunately you can't recover the password, you either know it and enter it when prompted and can get access to your personal data or you reset the password if you can't remember it and lose all personal data stored on the Sync server. Your personal data is encrypted locally with an encryption key derived from this password before it is uploaded to the Sync server and this encrypted data can only be decrypted when the sync key is derived from this specific password. Therefor you should always make sure that you do not forget this password.

more options

If you didn't check system restore points for copies of your passwords (the two files you mentioned), you could try that:

I suggest anything useful you find you copy out to a neutral location such as your Documents folder rather than restoring it back to its original location (especially if Firefox is still running).

more options

Thank you all for your help, tried your suggestions already. Was afraid nothing could be done, so no news. Thanks anyway