Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Antivirus destroyed "inbox" (not msf file). Any way to restore? From cache or other? Emails are deleted off the server.

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 4 views
  • Nzaghachi ikpeazụ nke Toad-Hall

Bbanks
Bbanks
more options

The inbox file itself is gone and linked to this all of the attachments and message fields are gone. Is there a way to restore these from the cached or other folders? Unfortunatly the server has since removed these emails.

The inbox file itself is gone and linked to this all of the attachments and message fields are gone. Is there a way to restore these from the cached or other folders? Unfortunatly the server has since removed these emails.

Asịsa ahọpụtara

I would suggest that you either stop the anti-virus from scanning TB files or if you do scan, change the settings in anti-Virus to ask what to do rather than auto-fix. Then you can stop the quarrantining and take alternative action on a bad email.

Gụọ azịza a na nghọta 👍 0

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

You can restore messages from a recent backup of your Thunderbird profile. Of course that assumes you did create one in the first place.

Bbanks
Bbanks Jụọ onye nwe ya ajụjụ
more options

I have not create a restore for the profile unfortunately - but thanks for letting me know. It is good to know for a next time.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Asịsa Ahọpụtara

I would suggest that you either stop the anti-virus from scanning TB files or if you do scan, change the settings in anti-Virus to ask what to do rather than auto-fix. Then you can stop the quarrantining and take alternative action on a bad email.