Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Since the Firefox update of a week ago I cannot access TV on demand videos with taskbar message 'firefox is installing components ...' but nothing has happened

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Shadow110

suefit
suefit
more options

since this month's firefox update - cannot access tv on demand programmes - a taskbar message comes up "firefox is installing components needed to play audio/video on this page". I waited a couple of days but nothing happened and the problem still exists. I have not changed anything else re computer or uploaded any other new programmes.

since this month's firefox update - cannot access tv on demand programmes - a taskbar message comes up "firefox is installing components needed to play audio/video on this page". I waited a couple of days but nothing happened and the problem still exists. I have not changed anything else re computer or uploaded any other new programmes.

All Replies (1)

Shadow110
Shadow110
more options

Well lets make sure it is installing something : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.