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Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I cannot restart Firefox after a crash, Ubuntu 16.04. Restart Firefox does not help.

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  • Nzaghachi ikpeazụ nke LautaroVergara

LautaroVergara
LautaroVergara
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Hi folks, 3 days already since Firefox crashed. Always the same message (see attached). Impossible to restart.

Any help?

Thanks in advance.

best.

L. Vergara Details:

Add-ons: shield-recipe-client%40mozilla.org:76.1,webcompat%40mozilla.org:1.1,onboarding%40mozilla.org:1.0,followonsearch%40mozilla.com:0.9.6,screenshots%40mozilla.org:19.2.0,e10srollout%40mozilla.org:3.05,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,aushelper%40mozilla.org:2.0,activity-stream%40mozilla.org:2017.11.07.1100-7f4e3634,langpack-en-ZA%40firefox.mozilla.org:57.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:57.0,langpack-en-GB%40firefox.mozilla.org:57.0 AddonsShouldHaveBlockedE10s: 0 BuildID: 20171115095126 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1511552186 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true Email: lautarovergara@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1511258236 Notes: Ubuntu 16.04.3 LTSFP(D00-L1000-W00000000-T000) OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile -- 3.0 Mesa 12.0.6 -- texture_from_pixmap WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 397 StartupCrash: 0 StartupTime: 1511552185 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20171115095126","version":"57.0","vendor":"Mozilla","platformVersion":"57.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20170302.01","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7850,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Linux","version":"4.10.0-40-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile ","vendorID":"Intel Open Source Technology Center","deviceID":"Mesa DRI Intel(R) Ivybridge Mobile ","subsysID":null,"RAM":null,"driver":null,"driverVersion":"3.0 Mesa 12.0.6","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"e10sCohort":"multiBucket4","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{},"experiments":{"e10sCohort":{"branch":"multiBucket4"}}} Theme: classic/1.0 ThreadIdNameMapping: 21531:"Gecko_IOThread",21532:"Timer",21533:"Link Monitor",21534:"Socket Thread",21535:"JS Watchdog",21548:"BGReadURLs",21549:"Hang Monitor",21552:"StreamTrans #1",21553:"Cache2 I/O",21554:"GMPThread",21555:"SoftwareVsyncThread",21556:"Compositor",21557:"ImgDecoder #1",21558:"ImgDecoder #2",21559:"ImgDecoder #3",21560:"ImgDecoder #4",21561:"ImageIO",21565:"LoadRoots",21566:"SysProxySetting",21567:"ProxyResolution",21568:"DataStorage",21569:"URL Classifier",21570:"Classifier Update",21571:"DNS Resolver #1",21572:"DataStorage",21577:"DataStorage", Throttleable: 1 UptimeTS: .9253219 Vendor: Mozilla Version: 57.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hi folks, 3 days already since Firefox crashed. Always the same message (see attached). Impossible to restart. Any help? Thanks in advance. best. L. Vergara Details: Add-ons: shield-recipe-client%40mozilla.org:76.1,webcompat%40mozilla.org:1.1,onboarding%40mozilla.org:1.0,followonsearch%40mozilla.com:0.9.6,screenshots%40mozilla.org:19.2.0,e10srollout%40mozilla.org:3.05,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,aushelper%40mozilla.org:2.0,activity-stream%40mozilla.org:2017.11.07.1100-7f4e3634,langpack-en-ZA%40firefox.mozilla.org:57.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:57.0,langpack-en-GB%40firefox.mozilla.org:57.0 AddonsShouldHaveBlockedE10s: 0 BuildID: 20171115095126 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1511552186 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true Email: lautarovergara@gmail.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1511258236 Notes: Ubuntu 16.04.3 LTSFP(D00-L1000-W00000000-T000) OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile -- 3.0 Mesa 12.0.6 -- texture_from_pixmap WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 397 StartupCrash: 0 StartupTime: 1511552185 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20171115095126","version":"57.0","vendor":"Mozilla","platformVersion":"57.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20170302.01","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7850,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Linux","version":"4.10.0-40-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":"Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile ","vendorID":"Intel Open Source Technology Center","deviceID":"Mesa DRI Intel(R) Ivybridge Mobile ","subsysID":null,"RAM":null,"driver":null,"driverVersion":"3.0 Mesa 12.0.6","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"}}},"appleModelId":null},"settings":{"attribution":{},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"e10sCohort":"multiBucket4","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{},"experiments":{"e10sCohort":{"branch":"multiBucket4"}}} Theme: classic/1.0 ThreadIdNameMapping: 21531:"Gecko_IOThread",21532:"Timer",21533:"Link Monitor",21534:"Socket Thread",21535:"JS Watchdog",21548:"BGReadURLs",21549:"Hang Monitor",21552:"StreamTrans #1",21553:"Cache2 I/O",21554:"GMPThread",21555:"SoftwareVsyncThread",21556:"Compositor",21557:"ImgDecoder #1",21558:"ImgDecoder #2",21559:"ImgDecoder #3",21560:"ImgDecoder #4",21561:"ImageIO",21565:"LoadRoots",21566:"SysProxySetting",21567:"ProxyResolution",21568:"DataStorage",21569:"URL Classifier",21570:"Classifier Update",21571:"DNS Resolver #1",21572:"DataStorage",21577:"DataStorage", Throttleable: 1 UptimeTS: .9253219 Vendor: Mozilla Version: 57.0 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (3)

Shadow110
Shadow110
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Do you know where Firefox installs it's folders on your system (not your profile folder) is so uninstall it and delete the folders. I just do Windows, sorry//

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

LautaroVergara
LautaroVergara Jụọ onye nwe ya ajụjụ
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Hi cor-el, Thanks, but I cannot even start Firefox, so I cannot use about:crashes. Lautaro