Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Thunderbird won't work with my office proxy settings

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke christ1

karanpatil
karanpatil
more options

While TB works fine on my Home Wifi (no proxies), I have trouble sending and receiving emails when connected to my office Wifi (Proxy settings screenshot https://i.imgur.com/cK4tfhQ.png ).

I copied the same settings to the 'Configure how TB connects to the Internet' values (screenshot https://i.imgur.com/GDkxvxW.png), yet it still won't work.

Any help will be greatly appreciated. Thanks!

- kp

While TB works fine on my Home Wifi (no proxies), I have trouble sending and receiving emails when connected to my office Wifi (Proxy settings screenshot https://i.imgur.com/cK4tfhQ.png ). I copied the same settings to the 'Configure how TB connects to the Internet' values (screenshot https://i.imgur.com/GDkxvxW.png), yet it still won't work. Any help will be greatly appreciated. Thanks! - kp

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

You need a proxy that understands the protocols and ports you are using. I do not see IMAP, POP or SMTP listed. Only HTTP and HTTPS for web browsing and FTP and Gopher.

karanpatil
karanpatil Jụọ onye nwe ya ajụjụ
more options

There are the only proxy settings available through System Preferences. Could you help me with where I could find the IMAP, POP proxy settings?

christ1
christ1
  • Top 25 Contributor
more options

You'll need to talk to your corporate IT folks to get the correct proxy information, assuming the proxy allows mail protocols in the first place.