Firefox automatically scrolls to the top of Outlook email.
When I am using Outlook beta email on Firefox 61, when I scroll down to see my senders, as soon as I let go of the scroll down slider, it automatically scrolls to the top of my email. How can this be fixed? I want to use Firefox as my default but this problem does not happen with the MS Edge browser.
All Replies (5)
Maybe you could try what seems to have worked for this user :
Clear the cache and cookies only from websites that cause problems.
Clear the Cache:
3-bar menu (or 'Tools') => Options => Privacy & Security => Cached Web Content :
"Clear Now"
Remove Cookies from sites causing problems:
3-bar menu (or 'Tools') => Options => Privacy & Security => under 'History' : choose 'Use custom settings for history' => "Show Cookies"
I am using FF 61.0.1 and did not see Cached Web Content or clear now. However I did go to Cookies and Site Data and clear data.
Also, I did choose 'Use custom settings for history' but did not see "Show Cookies"
I also used the CCleaner 544 pro trial on the firefox. So going under options to clear data and using ccleaner, both did not solve the problem yet.
lightalker said
I am using FF 61.0.1 and did not see Cached Web Content or clear now. However I did go to Cookies and Site Data and clear data. Also, I did choose 'Use custom settings for history' but did not see "Show Cookies"
I owe you an apology, cause I gave you outdated instructuctions (so sorry !)
You already managed to find the proper place to clear both cookies and cache (well done !) :
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Note that clearing cookies will log you out of sites .....
I went to see if maybe somebody else had the same problem, and I came across this thread :
https://support.mozilla.org/en-US/questions/1125574
Could that be what's causing your problem ?
The user on the Microsoft support forum couldn't pin it down, it seemed to have 'solved itself' - a bit vague ....