Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I changed my Thunderbird password on one computer but can't get mail on my main comp. because the "NEXT" link on the "Enter Credentials" window is dead.

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 4 views
  • Nzaghachi ikpeazụ nke christ1

more options

I changed my Thunderbird password on one comp. and can't get mail on my main computer because the "NEXT" link on the "Enter Credentials" window is dead. I did find instructions to delete current passwords from Thunderbird through: Tools > Options > Security > Saved Passwords > Remove Al. But after rebooting and starting Thunderbird, it still opens the "Enter Credentials" window that is lifeless and will not react to selecting "Next" Note: the passwords are no longer in the "Saved Passwords" box.

As a close-to-last-resort, I simply updated Thunderbird and it now works just fine.

I changed my Thunderbird password on one comp. and can't get mail on my main computer because the "NEXT" link on the "Enter Credentials" window is dead. I did find instructions to delete current passwords from Thunderbird through: Tools > Options > Security > Saved Passwords > Remove Al. But after rebooting and starting Thunderbird, it still opens the "Enter Credentials" window that is lifeless and will not react to selecting "Next" Note: the passwords are no longer in the "Saved Passwords" box. As a close-to-last-resort, I simply updated Thunderbird and it now works just fine.

Edeziri site na stephenrh

Asịsa ahọpụtara

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.

Gụọ azịza a na nghọta 👍 1

All Replies (3)

more options

What version of Thunderbird?

more options

I'm sure you would have suggested updating my TBird which is what I have done as a last (WHAT-THE-HELL) resort. And that did the trick. The new version allowed the password to be changed through the TBird options. Thanks; your anticipated suggestion worked.

more options

Asịsa Ahọpụtara

When your problem is fixed, can you mark the topic as 'Solved' please? Thank you.