Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox crashes when playing video

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 5 views
  • Nzaghachi ikpeazụ nke cor-el

foxhound9154
foxhound9154
more options

I was watching a Youtube video when suddenly the browser stuttered visually and crashed. Now the program will exhibit the same behavior starting a webm or youtube video immediately. No changes were made before this, though I have tried the workaround to turn off media.wmf.vp9.enabled and that did not fix the issue.

I was watching a Youtube video when suddenly the browser stuttered visually and crashed. Now the program will exhibit the same behavior starting a webm or youtube video immediately. No changes were made before this, though I have tried the workaround to turn off media.wmf.vp9.enabled and that did not fix the issue.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Please see this support article: https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to close and restart Firefox or reboot the computer ?