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Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Problem with Matterport 3D tours

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 24 views
  • Nzaghachi ikpeazụ nke cor-el

kmwbeachphotos
kmwbeachphotos
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I get a black screen when clicking on the Explore 3D Tour. I can see the Dollhouse view but not the images of the rooms. I have disabled the Add-ons and checked for updates. I have not been able to find any answers. I can view the 3D tour in Microsoft Edge but not in Firefox or Chrome. So the graphics card is good. Please help !!!!

I get a black screen when clicking on the Explore 3D Tour. I can see the Dollhouse view but not the images of the rooms. I have disabled the Add-ons and checked for updates. I have not been able to find any answers. I can view the 3D tour in Microsoft Edge but not in Firefox or Chrome. So the graphics card is good. Please help !!!!
Nseta ihuenyo ndị agbakwunyere

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you see any WebGL related (error) messages in the Web Console?

How many 3D tours are there on the page?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required) ?