Firefox crashes
2020年に入り、firefoxが頻繁にクラッシュようになりました。
『firefox』『Windows』『ドライバー』『セキュリティソフト』それぞれの更新は問題なし セーフモードでも頻繁にクラッシュが発生いたします。 firefoxのリフレッシュを行い、ブックマークやプラグインなども見直しましたが 改善されません。 また、同PC上の別ブラウザ（chromeなど）ではクラッシュなどの問題は発生いたしません。
解決策がございましたら、ご教授いただけますと幸いです。
クラッシュ ID: bp-9df6cbf6-acbc-4b8a-8cad-7575d0200418
Asịsa ahọpụtara
Update Kaspersky. If the problem continues, disable it.
Gụọ azịza a na nghọta 👍 1All Replies (4)
since this is occurring even in safe mode the problems is not with plugins or themes i think you already have done a clean install if not do it if that doesn't work try perform a system file check for corrupted files.
bp-9df6cbf6-acbc-4b8a-8cad-7575d0200418 Signature: std::_Throw_Cpp_error
Crash Reason Unhandled C++ Exception
The crash report flagged these programs;
inproc_agent.dll = Kaspersky Inproc Agent
klsihk.dll = AO Kaspersky Lab
xul.dll = Firefox
Asịsa Ahọpụtara
Update Kaspersky. If the problem continues, disable it.
i have the same problem.
Firefox crashes without any notification and generating any reports.
Here is Event log description for that problem:
1) Windows error reporting Faulting application name: firefox.exe, version: 79.0.0.7506, time stamp: 0x5f1601d7 Faulting module name: xul.dll, version: 79.0.0.7506, time stamp: 0x5f160207 Exception code: 0xc0000005 Fault offset: 0x0000000004b10dbf Faulting process id: 0x3500 Faulting application start time: 0x01d667185e23307c Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\xul.dll Report Id: 2d1b3dcb-e9f2-470f-b475-c04142b8db21 Faulting package full name: Faulting package-relative application ID:
2) Application error Fault bucket 1819601686217466386, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0
Problem signature: P1: firefox.exe P2: 79.0.0.7506 P3: 5f1601d7 P4: xul.dll P5: 79.0.0.7506 P6: 5f160207 P7: c0000005 P8: 0000000004b10dbf P9: P10:
Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE200.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE482.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE492.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE490.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4A1.tmp.txt
These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_17dc821f82232dee6ac98c3b272b0e8928213e_c03c6358_733b80c0-6cb3-46d3-a597-3715d8d6ce97
Analysis symbol: Rechecking for solution: 0 Report Id: 2d1b3dcb-e9f2-470f-b475-c04142b8db21 Report Status: 268435456 Hashed bucket: 6deeebe535990d4249408617cbb1a212 Cab Guid: 0