Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

I can't log in to Virgin Media

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 76 views
  • Nzaghachi ikpeazụ nke FredMcD

Barbara
Barbara
more options

For the last 2 days I have been unable to log in to my Virgin Media account or e-mails. Virgin are saying that because all other phones, computers and tablets are connecting to the Hub the fault must be on my computer. However, I have tried connecting to Virgin on my tablet and phone and the site still does not recognise my username or password. I have also tried connecting through other browsers, Chrome, Microsoft Edge but I still cannot access my Virgin account. Does anyone have any ideas on how I can get my access back if Virgin are saying it is not their problem?

For the last 2 days I have been unable to log in to my Virgin Media account or e-mails. Virgin are saying that because all other phones, computers and tablets are connecting to the Hub the fault must be on my computer. However, I have tried connecting to Virgin on my tablet and phone and the site still does not recognise my username or password. I have also tried connecting through other browsers, Chrome, Microsoft Edge but I still cannot access my Virgin account. Does anyone have any ideas on how I can get my access back if Virgin are saying it is not their problem?

Asịsa ahọpụtara

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Gụọ azịza a na nghọta 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Asịsa Ahọpụtara

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}