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Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Thunderbird crashing as soon as it opens

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 177 views
  • Nzaghachi ikpeazụ nke Gil Barros

Gil Barros
Gil Barros
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Since yesterday my Thunderbird is crashing right after it opens. Just a few seconds after it loads, it crashes and the Mozilla Crash Reporter comes up. I'm on a Mac OS 10.13.6 and have the latest version of Thunderbird.

Crash ID is: bp-9d476fe2-c377-4f9c-9908-b7fa80200924

I just erased all my profile files, trashed the Application that was in my machine and installed a new one from scratch. It worked for a few hours but crashed again. Opening in Safe Mode gives the same result.

Since yesterday my Thunderbird is crashing right after it opens. Just a few seconds after it loads, it crashes and the Mozilla Crash Reporter comes up. I'm on a Mac OS 10.13.6 and have the latest version of Thunderbird. Crash ID is: bp-9d476fe2-c377-4f9c-9908-b7fa80200924 I just erased all my profile files, trashed the Application that was in my machine and installed a new one from scratch. It worked for a few hours but crashed again. Opening in Safe Mode gives the same result.

Asịsa ahọpụtara

Do the suggestions offered here make any difference:

https://support.mozilla.org/en-US/questions/1190410#answer-1040014

It may be sufficient to start once in safe mode to clear the font cache.

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All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
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Asịsa Ahọpụtara

Do the suggestions offered here make any difference:

https://support.mozilla.org/en-US/questions/1190410#answer-1040014

It may be sufficient to start once in safe mode to clear the font cache.

Gil Barros
Gil Barros Jụọ onye nwe ya ajụjụ
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Thanks sfhowes, it looks like it solved the problem! I reset the font database and now it doesn't crash anymore.