We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird hangs after 2-3 minutes; have to force quit

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 8 views
  • Nzaghachi ikpeazụ nke emards

more options

Tbird recently auto-updated to 78.4.0. I have used it for many years, but now it hangs after 2-3 minutes whether I click on something or not and I have to force quit. Using Mac os 10.15.7, no extensions or add-ons, no anti-virus software. Tried starting in safe mode, no help. Uninstalled Tbird, then downloaded and installed again, no help. This is extremely frustating!

Tbird recently auto-updated to 78.4.0. I have used it for many years, but now it hangs after 2-3 minutes whether I click on something or not and I have to force quit. Using Mac os 10.15.7, no extensions or add-ons, no anti-virus software. Tried starting in safe mode, no help. Uninstalled Tbird, then downloaded and installed again, no help. This is extremely frustating!

Asịsa ahọpụtara

Try running in OS X safe mode to test the possible effect of startup apps:

https://support.apple.com/en-ca/guide/mac-help/mh21245/mac

While antivirus is the most common startup app that causes hangs, there have been cases where other apps such as online backups have done the same.

Try also with a new profile created in 78, Help/Troubleshooting, about:profiles.

Gụọ azịza a na nghọta 👍 0

All Replies (2)

more options

Asịsa Ahọpụtara

Try running in OS X safe mode to test the possible effect of startup apps:

https://support.apple.com/en-ca/guide/mac-help/mh21245/mac

While antivirus is the most common startup app that causes hangs, there have been cases where other apps such as online backups have done the same.

Try also with a new profile created in 78, Help/Troubleshooting, about:profiles.

more options

Thanks, sfhowes. Making a new profile seems to have cured the problem.