Firefox starts, but cannot open any Page
Firefox on a Windows 10 (Build 19042.1052) that
It starts and seems to run without hanging or crashing. I can enter an url, but it doesn't do anything. The Viewport just stays white. Also nothing happens if clicking on a bookmark. Or the settings. I was able to open the about:support page via the menu, but not by entering it into the adress bar.
Here are the things that I already tried to no avail: - updated to the latest version - Incognito mode - Troubleshoot mode - graphics card driver is up to date - reinstallation - Cleaning Firefox - delete firefox profile - clearing the start cache - downgrade to version 88.0.1
It is weird, that the about:support page works when opened from the menu but not when entered into the adress bar, right? This means that content can be displayed, but you cannot navigate to it via the address list. But then why don't bookmarks work either?
By the way: It is not a network Issue. Chrome and Edge work, and also the problem persists across multiple different networks.
Asịsa ahọpụtara
Anything has been uninstalled recently?
- Enter this link: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
- From the section Visual Studio 2015, 2017 and 2019 download the following executable file: vc_redist.x64.exe
- Install this file
- Restart the computer and run Firefox
All Replies (6)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thanks for your answer @Seburo Have you read my Post closely? I cannot enter anything into the adressbar. I haven't tried "about:crashes" specifically, but anything else like "about:config", "about:support", "about:addons" and so on. Is there a way to get to that page via the menu, or from outside the browser?
Asịsa Ahọpụtara
Anything has been uninstalled recently?
- Enter this link: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
- From the section Visual Studio 2015, 2017 and 2019 download the following executable file: vc_redist.x64.exe
- Install this file
- Restart the computer and run Firefox
@TyDraniu Thanks for your Suggestion Yes the Problem has been reported after reinstalling Office but I don't see the connection. However I will try your suggestion as soon as I have acces to the device again.
@TyDraniu Yes!! Your Solution worked! Do you have any background information why that happens and why running vc_redist.exe helps?
stephan.graf said
Do you have any background information why that happens and why running vc_redist.exe helps?
You can read through these bug reports for the background on why installing or uninstalling other software can cause this problem and why installing vc_redist fixes it:
Bug 1691782 Fix missing vcruntime140_1.dll by shipping/running redistributable installer
Bug 1624546 Include vcruntime140_1.dll for VS2019 16.5 x64 from the redist directory in the package ^ In particular, see bug 1624546 comments 25, 26 and 27.
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