Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Can't get E-Mail, tried deleting password, doesn't ask for new password. Works fine on laptop on same network

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 23 views
  • Nzaghachi ikpeazụ nke pduerling

pduerling
pduerling
more options

My Thunderbird E-Mail account won't work on my desktop. It works fine on my laptop on the same network. When I try to "Get Messages" It gives the error message "Connection to server mail.gandi.net timed out" after a period of time Also, I have deleted the saved password for this account, BUT Thunderbird is NOT asking me for a new password.

Any help will be appreciated Thank You, Danny Uerling

My Thunderbird E-Mail account won't work on my desktop. It works fine on my laptop on the same network. When I try to "Get Messages" It gives the error message "Connection to server mail.gandi.net timed out" after a period of time Also, I have deleted the saved password for this account, BUT Thunderbird is NOT asking me for a new password. Any help will be appreciated Thank You, Danny Uerling
Nseta ihuenyo ndị agbakwunyere

Asịsa ahọpụtara

What's the antivirus on the desktop, and its mail settings? The laptop might have a different, non-interfering AV app, even though the account settings in TB are the same. Check also that the desktop's security/AV app is not managing TB passwords through an integrated component.

Gụọ azịza a na nghọta 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Asịsa Ahọpụtara

What's the antivirus on the desktop, and its mail settings? The laptop might have a different, non-interfering AV app, even though the account settings in TB are the same. Check also that the desktop's security/AV app is not managing TB passwords through an integrated component.

pduerling
pduerling Jụọ onye nwe ya ajụjụ
more options

I am using Avast antivirus. I went into the program controls for avast and temporarily turned of the mail shield. I was then able to enter a new password (TB prompted me for it). Once this was done I was able to re-activate the Mail shield in Avast.