Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Power Outage during Thunderbird 91.2.0 Upgrade. Now won't start.

  • 2
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Tanne

more options

On Oct 11, 2021, complete power outage occured while Thunderbird was in the process of updating to Version 91.2.0. The power immediately came back on, the desktop computer restarted but Thunderbird will not start. When trying to start, a small blue circle appears and then disappears. Using Windows 10, on desktop, 64-bit operating system, x64-based processor.

It will not start using the shortcut, or clicking on thunderbird.exe in Program Files (x86) > Mozilla Thunderbird, or using Windows-R and typing thunderbird -safe-mode. It is not running in the Task Manager.

I did remove the following from the Profiles folders. But it still won't start.

   parent.lock
   session.json
   xulstore.json

I don't know if I need to reinstall Thunderbird. I expect some of the Profile folders need repair, but I need help knowing just what to do. There is an extra Thunderbird and Thunderbird Profiles folder in AppData\Roaming\Thunderbird.

I'm sending images of the following:

C:\Program Files (x86)\Mozilla Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird\Profiles C:\Users\xxxx\AppData\Roaming\Thunderbird\Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird\Thunderbird\Profiles C:\Users\xxxx\AppData\Local\Thunderbird\Profiles

I don't want to cause more damage and hoping you can help. Thank you.

On Oct 11, 2021, complete power outage occured while Thunderbird was in the process of updating to Version 91.2.0. The power immediately came back on, the desktop computer restarted but Thunderbird will not start. When trying to start, a small blue circle appears and then disappears. Using Windows 10, on desktop, 64-bit operating system, x64-based processor. It will not start using the shortcut, or clicking on thunderbird.exe in Program Files (x86) > Mozilla Thunderbird, or using Windows-R and typing thunderbird -safe-mode. It is not running in the Task Manager. I did remove the following from the Profiles folders. But it still won't start. parent.lock session.json xulstore.json I don't know if I need to reinstall Thunderbird. I expect some of the Profile folders need repair, but I need help knowing just what to do. There is an extra Thunderbird and Thunderbird Profiles folder in AppData\Roaming\Thunderbird. I'm sending images of the following: C:\Program Files (x86)\Mozilla Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird\Profiles C:\Users\xxxx\AppData\Roaming\Thunderbird\Thunderbird C:\Users\xxxx\AppData\Roaming\Thunderbird\Thunderbird\Profiles C:\Users\xxxx\AppData\Local\Thunderbird\Profiles I don't want to cause more damage and hoping you can help. Thank you.
Nseta ihuenyo ndị agbakwunyere

Asịsa ahọpụtara

just do a reinstall from thunderbird.net and if that does not restore things to where they were then it is time to look for other issues.

Gụọ azịza a na nghọta 👍 1

All Replies (2)

more options

Asịsa Ahọpụtara

just do a reinstall from thunderbird.net and if that does not restore things to where they were then it is time to look for other issues.

Edeziri site na Matt

more options

It worked! Thanks, Matt. Everything seems to be working as it should.