Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Request to re-install Thunderbird. My computer keeps asking me to re-install the new Thunderbird 102.3. I have done this , at least twice but it still keeps asking and according to the programmee I have the latest version already anyway?

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 2 views
  • Nzaghachi ikpeazụ nke Wayne Mery

rchmob
rchmob
more options

my computer keeps asking me to re-install the Thunderbird exe file. I have done this at least twice but are still being asked! Additionally according to the 'help' on the thunderbird app 'Thunderbird up to dat'  ?

my computer keeps asking me to re-install the Thunderbird exe file. I have done this at least twice but are still being asked! Additionally according to the 'help' on the thunderbird app 'Thunderbird up to dat' ?

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Avast AVG and Mcafee are known to cause problems with update. If you use Avast, try the suggestion at https://support.mozilla.org/en-US/questions/1384853#answer-1525849

Other possibilities, are you running with a VPN or proxy?

If none of those items have helped

1. Do Settings > General > type "config" into the search 2. Open Config Editor 3. Search at the top for "app.update.log" and set it to "true". 4. Restart Thunderbird. 5. Do Help > About 6. Open Tools > Developer Tools > Error Console 7. Type AUS into the filter at the top 8. Copy everything starting with "AUS:" 9. Please paste the information here.