Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to view videos

more options

Since installing the latest version of Ubuntu I am unable to view any videos anywhere except on YouTube

Since installing the latest version of Ubuntu I am unable to view any videos anywhere except on YouTube

All Replies (12)

more options

Hi!

Have you installed the ubuntu-restricted-extras package? If not, then installing that should solve your problem. You can install it with one click from here: https://help.ubuntu.com/community/RestrictedFormats#Easy_Install

Regards, Balázs

more options

Thank you for your reply but link didn't solve problem. Tried the terminal also but still getting endless buffering. The most frequent error message is "Your browser doesn't support this format"

more options

Could it be due to my using StartPage as my home page and browser as opposed to Firefox it's self? although I never had this problem before the Ubuntu upgrade.

more options

The main package you need to have installed is FFmpeg after a new Linux distro install, otherwise you will be more limited on what you can view with HTML5 for videos, audio and games. FFmpeg provides the codecs needed.

Some Youtube vids may still work without FFmpeg installed though you will likely will have issues with recently uploaded videos and live streams on YT.

more options

joy.breeze said

Since installing the latest version of Ubuntu I am unable to view any videos anywhere except on YouTube

Examples of the videos would be nice.

more options

Thank you for your reply. Could you explain how I go about installing it? sorry I am no geek! Is it Ubuntu software or a FireFox program?

more options

Can't see the reply from Jonzn4SUSE

more options

O.K. Found and installed FFmpeg in terminal however tried a video and sadly had the same endless turning circle.! Cordially Joy

more options

Restart/Reboot your device. Clear cache on your Android phone. Uninstall insecure apps on your mobile. Install VLC player/MX Player on the mobile phone. Update your Android OS. Uninstall Dubious Software. Get Stellar Repair for Video. Reset your app preferences.

Regards, Jimmy Wick

more options

Thanks, but I never use my phone which I never wanted but am now obliged by EU to have to be able to buy on the net. My problem is on my Linux/Ubuntu computer.

more options

Links to the video(s) you're try to play please.