We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email account for mozilla

more options

On one of my mozilla email accounts, the incoming emails go directly to the trash folder. Just now, when I signed up for a Firefox account, they sent a confirmation code for me. It went directly to the trash folder!

On one of my mozilla email accounts, the incoming emails go directly to the trash folder. Just now, when I signed up for a Firefox account, they sent a confirmation code for me. It went directly to the trash folder!

All Replies (4)

more options

Trend used to do that to mail in Thunderbird. What antivirus are you using?

more options

Hello Matt & thank you. I've been using AVG for years now. Never had this problem until a few days ago. I have three email accounts that I use with Mozilla. Only one of the accounts has this situation. Your reply came to my nullnvoid account; & it went directly into the trash folder!

more options

In that case, try disabling AVG (or some setting in AVG).

more options

Thanks Wayne, for your reply. It's strange that there's only one of the email accounts that's affected. I'm not sure if disabling or changing a setting in AVG would help. But I'll try it anyway, to see what happens. I even thought of deleting the affected account, and later re-installing it, to see if it would make any difference.