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Constant Crashing on Startup

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After I updated to version 120 when I open Firefox it immediately crashes. I've refreshed Firefox and opened it in troubleshoot mode. The error still occurs. I've fully deleted it and redownloaded it, still crashes. Sometimes it won't crash immediately and I can use it for a bit. I have disabled all plugins and deleted all extensions. I am still experiencing the crash. I have run an anti-virus check (Malwarebytes) and it didn't detect anything.

After I updated to version 120 when I open Firefox it immediately crashes. I've refreshed Firefox and opened it in troubleshoot mode. The error still occurs. I've fully deleted it and redownloaded it, still crashes. Sometimes it won't crash immediately and I can use it for a bit. I have disabled all plugins and deleted all extensions. I am still experiencing the crash. I have run an anti-virus check (Malwarebytes) and it didn't detect anything.

All Replies (2)

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Visit about:crashes in the address bar, submit any recent pending crash reports and share the report IDs here.

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Report ID: bp-6c8718d4-dbcf-40eb-8da4-de4610231122