Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My antivirus detects trojans which come from a Thunderbird old emails backup

  • 3
  • 0
  • Nzaghachi ikpeazụ nke david

more options

Hello,

Since some days ago, my Kaspersky antivirus has detected trojans from emails of January 2021. It seems like Thunderbird saves a backup from old emails on our system, and these emails contain spam and trojans.

See attached image. All of our computers show same issue. And it happens with more than 50 old emails. Also I have attached the path of these emails, where the issue has been detected by Kaspersky.

How can I remove these old emails and configure Thunderbird not to save old emails backups?

Best regards, Alba

Hello, Since some days ago, my Kaspersky antivirus has detected trojans from emails of January 2021. It seems like Thunderbird saves a backup from old emails on our system, and these emails contain spam and trojans. See attached image. All of our computers show same issue. And it happens with more than 50 old emails. Also I have attached the path of these emails, where the issue has been detected by Kaspersky. How can I remove these old emails and configure Thunderbird not to save old emails backups? Best regards, Alba
Nseta ihuenyo ndị agbakwunyere

All Replies (3)

more options

Thunderbird does not save old backups. What you have appears to be a profile that you are no longer using. Try this: - click help>troubleshootinginformation - scroll down left side to 'profiles' and click 'about:profiles - there should be at least two profiles showing, one of which has name of mr4v79kh.default-release , click 'remove' button.

Helpful?

more options

Hi,

I have arrived to this path, but I am not seeing "remove" button on this profile.

Please see photo attached.

Thanks!!

Helpful?

more options

Ok, i was assuming this would be the inactive profile. Now that i see it is the active one, what you have is a lot of stuff in your trash folder. empty trash for the account and those unwanted emails will be removed.

Helpful?

Jụọ ajụjụ

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.